Posted by: jesskry on: July 1, 2009
In working on revamping our university portal, I’ve found this question the most perplexing. Without definition, its left to personal interpretation. Although it may be argued that such is the case with many things, I’ve found this to be the most detrimental when navigation and content are added with different intentions. How much is too much? How little is too little? Here are a few things a portal could be to some, or many:
A Secure Area – Perhaps it is thought that the portal will be a place where all secure (private) content needs to reside. As we all struggle with new privacy issues, the portal becomes more important as a place where information can be behind closed doors: one needs to have a log in to view this information.
A ‘One-Stop Shop’ – The portal could be used as an index of information: short and concise and geared toward an internal audience. Some information may be replicated from the outfacing web site, but it could also be found here where students may be making ‘transactions’ and seeking information, yet dont want to go between two sites.
A Single Sign On – For all university third party applications, the possibility of a single sign on for all would be ideal. By connecting all of the tech ‘back doors’, students/staff would be able conduct all university business seamlessly and without all of those pesky passwords.
An ‘ATM’ – Transactions Only – With this idea resides the fact that students come into the portal for one thing and one thing only: to conduct business. They register for classes, check their financial aid awards, change their address, etc. They get in, get what they need – including announcements – and get out. Any information they seek regarding a department or service they find on the web site.
A Place For Communities – Within most portals is the ability to create, maintain and interact with specified communities. These can range from clubs and organizations to departments, classes or offices. These would allow for targeted communication without the extended use of roles, and allow students to choose to become or remain a member of each.
A University Intranet – At its very basic level, the portal could be used as a place for all university communication. Items may be posted here such as forms, business transacted and communities created. All information is specific to the target audience and kept to a minimum. Live information and updated content would be essential and the portal would take on a larger role that would require students to log in often to find out information.
How many of these matter? Is too much information/redundancy of web content within it an issue to watch out for or does it not matter? Considering how much students use other means of communicating, how large of a role should the portal play in internal communication?
Posted by: jesskry on: May 8, 2009
It happens: so much to do, so little time. Maybe someone deflated your balloon with their negativity. Perhaps you’ve been feeling like you’re spinning your wheels trying to implement 90 billion things and are frustrated. Its no secret that we all have bad days, and mine was yesterday. But as the old adage goes ‘life is 10% of what happens to you and 90% of how you deal with it.’
So, what to do when you’ve just had it and feel the anger/frustration/sadness rising in your body? Here’s what got me through, and gets me through.
1. Talk to someone you work with and can trust. Sure we can all bond together and commiserate but no one really gets what its like at your work place except those who work there. I’m not saying to talk to anyone who’ll listen, but be smart about who you choose to have a ’session’ with. Get it all out. Find out whats really irking you. I find that usually something else comes up that I had no idea was bothering me. Its OK to turn this into a bitch session: better you get it out than take it out on someone.
2. Put things into perspective. Has a final decision been made? Will this change anything in the long run? Can you find a way to put a positive spin on this no matter how hard it may be to take? Take time to think about what you can actually do to make the situation better for all involved. Never lose sight of the final goal. Basically: be humble.
3. Chill Out. Seriously. Its not the end of the world, no matter what it is. From choosing a vendor, to losing your job, there is always a bright side. The hard part is finding it and accepting it. Take a walk. Get a coffee. Remove yourself from the situation for a while and take a few long deep breaths. The worst thing you can do is get worked up over something and let it affect your professionalism and interactions with colleagues. Don’t let something stupid or otherwise unpleasant make you appear less than what you are.
4. Talk honestly, unbiased and politically with the powers that be. Let them know how you feel in a soft but respected way. Put it out on the table and then be done with it. Have points and reasoning in a casual conversation. Don’t belabour the topic in a whiny I-want-my-way tone. If you can have this conversation in this way – which is a skill in itself in some organizations, I know – then you’ll diffuse the tension everyone feels and be able to move forward in a positive manner.
5. Never – ever – take it home with you. Just like they say couples should never go to bed angry, I feel employees should never leave work with it heavy on their mind. I’m not saying you don’t think about work, the TON of work you have sitting on your desk or to not respond to emails via handheld. I’m saying save the drama for your mama. Don’t walk out the door – and into your home life – with that heavy anger or frustration. You cant solve it at home, why unload it there?
If all else fails, run/walk/bike/row/kickbox it out.
How do you deal with frustrations in the work place? Do you have a person you can talk to and know they wont use the vulnerability against you?
Posted by: jesskry on: April 16, 2009
In my own spiritual journey, I’ve found that Native American and other tribal followings are most meaningful to me. One reading that helped me think about being ‘present in the moment’ was don Migel Ruiz’s ‘The Four Agreements’.
The Four Agreements mimic what to me are great tenets to live by, not only in daily life but also in social media strategy.
1. Be Impeccable with Your Word: this to me means using social media for what it was intended. To connect with others and be yourself at all times. Not to push or market, but to engage and be of service. Provide what is truthful about your brand/service and allow for transparency in your interactions.
2. Dont Take Anything Personally: There will always be those people who like to be negative and to be heard. Reactions to this may cause more issue than good. By allowing for disagreements or dissatisfaction in your social media efforts, you not only strengthen the authenticity of your offering, but you give space to reality – not everyone will be sunshine and lollipops over you all the time. Why suffer any worry about things you cannot change? Know the difference between disgruntlement and general peeves that you can affect in your brand. Use this to learn, not to stifle.
3. Dont Make Assumptions: This may be one of the biggest lessons. Many assume social media is the answer to their larger problem (customers, yield, etc.) but may not think of the smaller communication issues or problems with service. Social media may not be the answer to your problem, particularly if you cannot pinpoint the exact issue. You can also not assume that the medium will be fully used in the way you intended. This is something to learn from and use to make communication and products better. Provide for your audience, dont make them fit into your mold of what ’should’ be.
4. Always Do Your Best: How many social media efforts have been left to perish because providing ‘the best’ was not in the plan? Social media cannot live on their own. They need to be fed and publicized, updated and possibly rewarded. Starting without a plan is not doing your best, it is simply ‘doing’. Be sure that what you plan to offer is continually your best if you expect to see any positive returns. Remember that what you put out there will be out there for good in the minds of those who are engaged. No matter how few. By doing your best you ensure the few that partake are provided the real brand experience and not a test.